FAQ
How much is shipping?
Shipping is free for orders over $60, then we have a flat rate of $7.95 for orders under $60.
Once my order is placed, when should I expect to receive it?
Orders are fulfilled every 1-2 days, we send out parcels every Monday and Thursday morning. Orders placed over the weekend will be sent out Monday morning, and potentially received before end of week. Orders placed throughout the week will be sent out Thursday morning.
ETA for Sydney orders is approximately 1-3 days business days, interstate is approx 3-5 business days (subject to Aus Post Covid-19 delays).
Shipping is free for orders over $60, then we have a flat rate of $7.95 for orders under $60.
Once my order is placed, when should I expect to receive it?
Orders are fulfilled every 1-2 days, we send out parcels every Monday and Thursday morning. Orders placed over the weekend will be sent out Monday morning, and potentially received before end of week. Orders placed throughout the week will be sent out Thursday morning.
ETA for Sydney orders is approximately 1-3 days business days, interstate is approx 3-5 business days (subject to Aus Post Covid-19 delays).
Returns+Refunds
In the rare event that your package is lost or damaged in transit, please contact us at hello@mamalius.com.au.
Is the chilli oil vegetarian/vegan?
Our OG chilli oil is not vegetarian/vegan as it contains oyster sauce, however we have our vegan chilli oil available as an alternative (also GLUTEN FREE).
In the rare event that your package is lost or damaged in transit, please contact us at hello@mamalius.com.au.
Is the chilli oil vegetarian/vegan?
Our OG chilli oil is not vegetarian/vegan as it contains oyster sauce, however we have our vegan chilli oil available as an alternative (also GLUTEN FREE).
Are there any preservatives?
As a small batch handmade chilli oil, we do not add any preservatives. Our product is made fresh weekly.
Does it have to be refrigerated?
Our chilli oil is shelf stable and can be safely stored at ambient temperatures for up to 12 months. However refrigeration can help to extend freshness since we do not use preservatives in our products. Ensure oil is always covering the chilli flakes to preserve the chilli oil.
As a small batch handmade chilli oil, we do not add any preservatives. Our product is made fresh weekly.
Does it have to be refrigerated?
Our chilli oil is shelf stable and can be safely stored at ambient temperatures for up to 12 months. However refrigeration can help to extend freshness since we do not use preservatives in our products. Ensure oil is always covering the chilli flakes to preserve the chilli oil.